Returns & Exchanges

At Pop Collectibles, we want you to be thrilled with your purchase, which is why we offer a 30-day return window for items in their original, unopened packaging. Please ensure your collectibles are returned in the same condition they were received to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our support team via email with your order number and a brief explanation of why you would like to return or exchange the item.

2

Prepare Your Package

Securely pack the item in its original box, ensuring plenty of padding to prevent damage during transit, and include a copy of your packing slip.

3

Ship the Item

Affix the provided prepaid shipping label or use your preferred carrier to send the package back to our distribution center.

4

Receive Refund or Exchange

Once our team inspects the returned item, we will process your refund to the original payment method or ship out your replacement within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing